Customer Care and Support Representative

Firma GmbH

Responsibilities: Customer Interaction: Respond promptly to customer inquiries through various channels (phone, email, chat). Provide accurate information about products, services, and company policies. Assist customers in navigating and utilizing our products or services. Issue Resolution: Investigate and resolve customer issues and complaints in a timely and efficient manner. Collaborate with other departments to ensure prompt resolution of complex issues. Product Knowledge: Maintain a thorough understanding of our products, services, and features. Stay informed about updates and changes to better assist customers.